While speaking to them about this my friend was told- well you know this is business. I don't know when they swayed from the KOA cancellation policy. I only saw it, after the fact, when I went on there website. I am pretty sure phone reservations are very common and no one would see there ALERT without one. We did not cancel but asked that they send our request to there main office for review, 8 days later and no reply. We were not informed of this over the phone when reservations were made. After the fact, If you go to there website there is an ALERT, holidays, special events and weekend, no refund. We both called to cancel on 7/1, way before the 48 hrs, and were told there would be no refund of the $429.30 and a $10.00 fee. I recieved confirmation with the cancellation policy on it, before 4 p.m.
#Dockstar koa review full
Payment in full is very common since Covid. Reservations for 2 camp sites (7/18 thru 7/23) made by phone. I have been using KOAs everyday as I travel cross country and this is my first encounter with a owner that has such a lack of care for the safety of their guests, especially solo female travelers. I strongly believe this is not a safe or professional place for any person to be in. She simply just stated “you can go, but I won’t refund your money.” I paid for 2 nights starting on and was supposed to leave the morning of. She didn’t ask why or if I she could move me (There are 4 rows of tent site areas and had everyone crammed into 2 rows). I told her I don’t need the full refund as it was later in the day, just not comfortable in this environment. I asked the owner Sylvia to get a refund on. We left for the day hoping that these particular individuals would be gone by the time I got back and there were even more that joined their group. I fortunately have 2 dogs with me but they were even on edge due to some of the actions those men were exhibiting. I had a uncomfortable setup where there were 5+ creepy men surrounding my site on which is the day I got there.
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